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Replacement Window Guide

  • What does "Any Size, Installed" mean? The term "Any Size" refers to any size retrofit replacement single hung window or slider window that our manufacturer will construct. Currently this is specification is 4ft. wide x 6ft. tall, or 7ft. wide x 5ft. tall. Installation is not included in this offer and is determined based on size of the windows and type of the installation required at your location.
  • Who manufactures replacement windows for the Window Design Group? The windows are manufactured by Associated Materials Incorporated (AMI). AMI was founded in 1947 and is one of the largest replacement window manufacturers in the world. There sales exceed 1 billion annually.
  • Where are the replacement windows manufactured? The Associated Materials facility is located in Cuyahoga Falls.
  • What types of Payment Methods & Financing do you offer? 12-60 month interest free financing along with most major credit cards.
  • Will the replacement windows be installed from the inside or outside? The majority of our replacement windows are installed from the inside. In some situations it may be necessary to install from the outside.
  • Do you install replacement windows year-round? If so, will I lose a lot of heat/cooling at the time of installation? The Window Design Group installs replacement windows year-round. A standard install will take only one day. Our installers install one window and at a time and are trained to do what they can minimize heating/cooling loss. The energy savings from the new windows will recover any additional costs incurred within a few days.
  • How can I prepare my house for my replacement windows? Please take down curtains, blinds, or any other window treatments. Security sensors should also be removed and turned off by your security company. Please provide our installation expert with a clear path to the window(s) being replaced by moving anything that may be in the way. It is also advisable to remove all wall decorations from the walls close to the windows as they may fall during removal or installation.
  • How long will it take to get my replacement windows? How much time should I allow for the installation? Your replacement windows will be installed within 3-5 weeks from the date that the final measurements are taken. The type of replacement window being installed and type being removed help determine the amount of time needed to install your replacement windows. On average each window takes about 30-45 minutes. Trim work and cleanup will require additional time to complete. An average job will take a single day.
  • What type of warranty is available for my windows? All of our replacement windows come with a limited lifetime warranty and a double lifetime "transferable", lifetime glass breakage, lifetime seal failure, and installation warranties are standard. Contact us for more details.
  • What happens to my old windows? After installing your new replacement windows we remove every bit of debris from your property and dispose of it properly. If you wish to keep your old windows, glass or storm windows, please notify the installer as soon as he arrives for your installation.
  • What do I do if there is a problem with the windows? In the rare occasion that you do have a problem with your Window Design Group replacement windows, we recommend that you call 800-577-0643 to speak with customer service or visit our corporate website to schedule a in home inspection. Most of the issues encountered by our customers are easily corrected and don't necessarily mean that there is a problem with your window.
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